Position Summary / Purpose
Support Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems.
Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.
Principle Duties and Responsibilities
Support, facilitate and coordinate the work of multiple project teams and Project Managers
Identify and remove barriers to successful completion of overall projects
Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers and customers
Assemble all information for emergency services estimates
Develop customer material allowances and selection sheets
Complete and track contracts, invoices, submitting and estimates
Provide timely project status updates to Project Managers
Maintain project work schedules and files
Collect production daily site reports
Prepare change orders and supplements
Facilitate customer warranty and satisfaction surveys
Secure client payments (deductibles, job progress payment)
