PARTS & EQUIPMENT SPECIALIST
General Requirements
Must have 2 + years parts experience in a retail environment and excellent mechanical aptitude.
Knows Microsoft Office including Word, Excel and Outlook. Familiar with POS systems and online parts lookups, adequate product knowledge and understand unit pricing.
Must be willing to work longer hours and Saturdays as required to meet customer demands.
Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather.
Target Responsibilities:
Responsible for the profitability of the parts department and supervision of parts counter people. Also responsible for training of staff on all policies, procedures and computer systems.
Order, receive and stock parts. Analyze stocking needs, establishing gross margins, knowing and using manufacturers programs for dating, returns, warranty filing and ordering.
Continually demonstrate excellent communication skills for answering phone and customer services. Excellent computer skills for basic clerical duties, purchase orders, price files, internet, online ordering, and credit filings.
Responsible for a 40 hour week with extended seasonal hours as set by store opening and closing and Saturdays and customer demands during mowing season
Daily Duties and Responsibilities:
Begin each workday with a positive attitude by encouraging each technician to meet their daily goals and develop a sense of “team” in the parts department and across other departments.
Keep daily records of sale of all parts. Monitor profit, loss, margins and aging inventory. .
Supervise all parts sales people. Including training, hiring and firing,
Merchandising, cleanliness and tidiness of parts bins, stock room and parts counter.
Continually seek technical and product knowledge, staying abreast of new developments, study and follow OEM recommendations. Teach and impart knowledge to all counter sales people
Weekly Duties and Responsibilities:
Meet with service and sales managers to review ideas to improve communication with the respective departments. .
Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.
Update and order sales reference materials—brochures, bulletins, manuals and publications.
Evaluate and update parts brochures and displays to make sure they are accurate, timely and present a quality, professional appearance.
Meet with parts sales team to discuss issues and opportunities to improve parts sales.
Monthly Duties and Responsibilities:
Meet with each individual parts sales representative to discuss work performance based upon goals and expectations for preceding month and upcoming month. If needed, set improvement process in place to assist them in achieving agreed upon objectives.
Meet with Manager to discuss results from the previous month and to review goals and objectives for the upcoming month. Discuss any employee issues and improvement process implemented to correct performance issues.
