MVA Branch Manager II - Field Operations Salary$73,957.00 - $119,492.00 AnnuallyLocation StatewideJob TypeFull TimeJob Number8015-MVA-FieldOps-08/24DepartmentMotor Vehicle AdministrationOpening Date08/26/2024Closing DateContinuous
Description
Benefits
Questions
DescriptionMVA Branch Manager II - Field Operations (Grade 19)Executive ServiceThis position serves at the pleasure of the Appointing AuthorityCurrent vacancies exist within Talbot and Wicomico County. Applications for future statewide positions also accepted. The Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions. The MVA Branch Manager is responsible for assisting in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment. Responsibilities include:
Planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and premier customer service
Working with employees to solve problems for customers
Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
Acting as a change agent within the MVA
Developing workflow efficiencies
Working in a union environment
Ideal candidates will possess:
Ability to analyze data to inform organizational decisions
Excellent critical thinking skills
Experience managing and adjusting the staffing levels of large teams to fit business needs
Excellent people skills and customer service experience
Excellent written and verbal communication skills
Ability to give input and implement changes to policy and procedure
Desire to act as a public servant, providing premier customer service
Three (Assistant Manager)/Five (Manager) or more years of leadership experience, preferably in a fast-paced, customer-focused environment
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits
QualificationsPREFERRED QUALIFICATIONSEducation: Possession of a bachelor's degree from an accredited college or university.Experience: Three (3) years of experience managing the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.ORThree (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.Note: Additional management or supervisory experience as described above may be substituted on a year for year basis for the required education at the rate of one year of management or supervisory experience for thirty credit hours of education, for up to four years of the required education.Licenses & CertificationsEmployees in this classification will be assigned duties that require the operation of a motor vehicle. Employees assigned such duties must possess a Class C motor vehicle operator's license valid in the State of Maryland.Additional InformationTo Apply: Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services ( http://www.naces.org ) or World Education Services: International Credential Evaluation ( https://www.wes.org/ ). The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. The incumbent in this position is not a member of a covered bargaining unit. The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request. The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge. Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer Issued: 08/26/2024 Come join the Maryland Department of Transportation Team! We offer more than just a paycheck! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152Don't miss out on a great opportunity for a challenging career along with fabulous benefits!Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.01 Do you possess a bachelor's degree from an accredited college or university?
Yes
No
02
If you have indicated "Yes" to the question mentioned above, please provide a copy of said degree or transcripts. If you answered "No", please type N/A. if you attached the degree or transcript then answer with yes.
03
Do you possess three (3) years of experience managing the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization?
Yes
No
04
If you have indicated "Yes" to the question mentioned above, please provide the following: 1. Dates of employment (month and year); 2. Name of employer; and 3. Title of position. Your response to the question must be reflected on the application form in order to receive credit, you may list more than one position if necessary. If you answered "No", please type N/A.
05
Do you possess three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function?
Yes
No
06
If you have indicated "Yes" to the question mentioned above, please provide the following: 1. Dates of employment (month and year); 2. Name of employer; and 3. Title of position. Your response to the question must be reflected on the application form in order to receive credit, you may list more than one position if necessary. If you answered "No", please type N/A.
Required Question
AgencyMaryland Department of TransportationAddressSee Job Posting for Specific Address to Mail an Application , Maryland, PhoneSee Job Posting Websitehttp://www.mdot.maryland.gov Apply Please verify your email address Verify Email
