We are seeking a Patient Service Coordinator/MA (PSC/MA) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Green Spring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.Specific Duties & Responsibilities
Schedules patients for laboratory tests, medical examinations, and consultations.
Relays information to patients regarding preparation for laboratory tests and examinations.
Coordinates visits either within the department or between several departments.
Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Prints and mails directions, maps, fee schedules, and department specific information to patients.
Sends medical questionnaire forms to patients to obtain missing information.
Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
Obtain and /or verifies patient’s demographic data by phone or in person.
Confirms appointments by telephone and/or mail.
Fills vacancies due to cancellations.
Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
Registers patients for clinical appointments using computerized database.
Assists patients or family members with completion of medical insurance forms.
Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation.
Answers phones and provides routine information to callers.
If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
Reviews patient charges and extracts chargeable items.
Collects time of service payments, issues receipts, and prepares cash settlement records.
Assigns diagnostic and procedures codes to charge vouchers for computer input.
Enters patient charges into computer system.
Discusses patient charges, if appropriate, with patients and/or patients’ families.
Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
Refers patient to appropriate office and ensures application for funds has been made.
Prepares patient’s statement of charges and reviews with patient.
Assists with basic insurance and third party queries and explains payment policies.
Other duties as assigned.
Minimum Qualifications
High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
One year of work experience in customer service.
Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/ registered within 180 days (6 months) of the date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.
Current CPR certification by the American Heart Association or the American Red Cross required.
Must maintain MA and CPR certification/registration during the duration of employment in this position.
Classified Title: Patient Service Coordinator/Medical AssiJob Posting Title (Working Title): Patient Service Coordinator/MARole/Level/Range: ATO 40/E/02/ODStarting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate with experience)Employee group: Full TimeSchedule: M-F 8:30am - 5:00pmExempt Status: Non-ExemptLocation: School of Medicine CampusDepartment name: SOM DOM CardiologyPersonnel area: School of MedicineEqual Opportunity Employer:Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.
