Description We are offering a short term contract employment opportunity for a Receptionist in Towson, Maryland. The selected candidate will play a crucial role in handling customer interactions and ensuring efficient operation of a law firm's front office. This role is integral to providing the first point of contact for clients and visitors.Responsibilities: Answering inbound calls promptly and professionally, redirecting them to the appropriate departments when necessary. Greeting visitors, determining the purpose of their visit, and guiding them accordingly. Performing receptionist duties, such as taking messages, providing information, and coordinating appointments. Handling inquiries from customers, providing them with accurate information, and escalating complex inquiries to the appropriate personnel. Operating a multi-line phone system, ensuring all calls are handled efficiently and effectively. Cross-training to understand and perform additional tasks as required. Assisting in maintaining an organized and welcoming reception area. Reporting any issues or irregularities in the reception area or the phone system to the management. Ensuring all customer interactions are handled in a courteous and professional manner. Following all company protocols and procedures related to customer interactions and reception duties.Requirements Must have at least one year of experience in a receptionist role or similar position Proficiency in receptionist duties including greeting guests, managing appointments, and maintaining a clean and organized front desk Experience in answering inbound calls promptly and professionally, addressing customer inquiries and transferring calls as needed Ability to efficiently handle a multi-line phone system, directing calls to the appropriate parties and taking messages when necessary Strong problem-solving skills and the ability to handle inquiries on the spot Excellent communication and interpersonal skills to interact with a diverse range of individuals Proficiency in using basic office equipment like fax machines, printers, and copiers Knowledge of basic office software like Microsoft Office Suite, especially Word and Excel Ability to work independently, manage time effectively, and prioritize tasks High level of organizational skills and attention to detail Flexibility to work various shifts including weekends and holidays if needed. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
