Job DescriptionA client is seeking a VTC operator/IT Specialist in Baltimore, MD. They will be responsible for providing support for video teleconferencing equipment and making sure it is fully operational at all times. To fulfill the client's requirements, this will include daily testing of the equipment audio, video, content sharing, and camera operation/switching. For any issues that may arise, they will need to report equipment and network problems to their supervisor and designated contacts.Other daily responsibilities include working on assigned tickets and monitoring the VTC Call queue and VTC inbox for customer inquiries relating to video teleconferencing equipment, zoom, or box.Compensation:$23.50/hr to $25/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
3+ years of hands-on experience supporting computers and various IT needs utilizing an enterprise ticketing system
Strong Windows and MAC OS experience
Excellent communication and professionalism
Strong troubleshooting skills
Knowledge of AV/VTC systems functionality including connecting to Zoom - Any installation experience within an IT environment
Experience with Cisco and Polycom VTC environments
Relevant degrees/certifications
Basic command prompt operation to obtain IP addresses and other network information null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
