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Position Description
Our client has an immediate opening for a Call Center Data BI professional who possesses telephonic metric background. The individual should have worked with an IVR, built reports, manipulated data, familiar with troubleshooting telephonic call center data, and preferably someone familiar with the Nuance IVR system and reporting platform (or similar).
Work is being conducted remotely during COVID safety measures with eventually return to onsite work once pandemic conditions have passed.
Your future duties and responsibilities