Position Purpose: Provides courteous and efficient customer service and answers basic customer inquiries. Provides routine administrative support to assigned group.Primary Duties/Responsibilities: Answers telephone calls and/or email regarding service, operation or maintenance. Answers basic questions and provides information. Processes customer complaints and forwards to proper department ensuring that accurate that messages are delivered in a timely manner. Receives payment and posts to proper account. Processes utility billing department requests and complaints. Examines meter reading schedules (to see if early reading increased billing period), meter read records, computer / accounting records, and other related sources to determine if correction is required of meter reading or billing error. Prepares forms required for correction of meter reading or billing errors. Sets up new customer accounts and prepares final bill refunds and transfers following established procedure. Processes customer requests for service or start/stop service. Explains procedures for starting service as necessary. Enters service-related work orders into system.Performs clerical and administrative duties including processing regulatory reports, performing code updates for sewer clients and updating inspection and testing results. Composes and initiates routine correspondence and memoranda such as leak letters and back flow letters. Edits and proofs documents for grammar, spelling, and clarity of expression, organization, and conformance to company specifications. Creates, runs and distributes standard and customized periodic reports, to communicate follow-up requirements and to summarize reports, etc.Maintains organized computer and/or hard copy files for easy identification and retrieval. Assists field service crews by maintaining efficient filing of customer account information.Work Environment:Spends most of time in an office environment with normal noise levels.  Occasional visits to plant areas. Hours, days and shifts may vary in order to cover 24-hour customer service function.Possible Work Hazards: Must take care in moving or lifting office supplies. Infrequent exposure to plant hazards including noise, heavy equipment, chemicals and fumes.
