Desktop Systems Specialist

Desktop Systems Specialist

31 Dec 2023
Massachusetts, Billerica, 01821 Billerica USA

Desktop Systems Specialist

Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionJob Summary:Performs the installation, repair and preventative maintenance of workstation computers and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to workstation (laptop, desktop, Mac, Linux) computers. Conducts failure analysis on critical systems.Primary Duties & Responsibilities:Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Contact with others is primarily internal.

Installation and customization of desktop hardware and software to meet company and departmental requirements.

Troubleshoot hardware and software issues on computers and peripherals.

Work on assignments requiring considerable judgment and initiative.

Assist users with desktop systems utilizing standard ticketing systems, phone or in-office help as applicable.

Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.

Perform role of vendor support contact for internal support and maintenance issues required for desktop systems, software and peripherals.

Creates formal networks involving coordination among groups.

Determines methods and procedures on new assignments.

Understand implications of work and makes recommendations for solutions.

Display strong personal initiative and motivation to achieve desired performance results and contribute to continuous improvement initiatives.

Job Qualifications:Bachelors/AS degree or equivalent experience required

Minimum 2-5 years related experience

Demonstrated proficiency with a variety of networking and end-user hardware/software applications including Windows, Office, SharePoint, and others.

A broad understanding of hardware and software, operating systems and basic computer programing or scripting.

Demonstrated proficiency with Windows, Mac and Linux systems.

A broad understanding of security agents, and how to troubleshoot and mitigate potential impacts on systems.

Professional certifications preferred.

Must be able and willing to sit, keyboard, use a computer and/or view a computer monitor for extended periods of time.

Effective communication skills and able to interact with internal and external personnel.

Able to quickly adapt to changing requirements, special assignments and workload prioritization.

Able and willing to travel 5% domestically.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​You may not realize it, but Teledyne enables many of the products and services you use every day .Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

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