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Job Title: Assistant/Receptionist & Makeup Artist
Company: Lash & Skin Cosmetics Boutique
Location: 1147 N Main Street, Randolph, MA 02368
Job Type: Part-time (2 personnel required)
Shift: 8:00 am to 6:00 pm
Company Overview:
Lash & Skin Cosmetics Boutique is a beauty service industry that specializes in natural enhancing services, including eyelash extensions, nail care, skincare, and permanent makeup. We also offer a range of skincare and cosmetic products. Our mission is to provide exceptional customer service and create a welcoming environment for our guests.
Job Description:
We are currently seeking two part-time Assistant/Receptionists & Artist Tech, who are also skilled in makeup artistry to join our team. As an Assistant/Receptionists Tech, you will be responsible for providing excellent customer service, managing incoming phone calls, scheduling appointments, processing payments, and maintaining guest records. Additionally, you will assist in the preparation of scheduled guest treatments and have knowledge in beauty services to upgrade and cross-sell retail items. Your role will also involve marketing and sales, with commission based on the work that builds scheduling of staff's books. Your expertise in makeup artistry will be an asset in providing a holistic beauty experience for our guests.
Responsibilities:
1. Greet guests warmly and provide a friendly and professional first impression.
2. Answer all incoming phone calls promptly and professionally, addressing inquiries or directing calls to the appropriate department.
3. Schedule appointments for various beauty services, ensuring efficient time management and accommodating guest preferences.
4. Process payments accurately and efficiently, using our point-of-sale system.
5. Provide guests with proper consent forms and ensure they are completed accurately and signed.
6. File guest information and consent forms securely and maintain confidentiality.
7. Assist guests in selecting skincare and cosmetic products, providing product knowledge and recommendations.
8. Utilize your makeup artistry skills to enhance guest treatments and offer makeup services as needed.
9. Maintain a clean and organized front desk area, ensuring it is presentable at all times.
10. Collaborate with other team members to ensure smooth operations and exceptional customer service.
11. Handle guest complaints or concerns professionally and escalate issues to the appropriate manager when necessary.
12. Stay updated on the latest beauty trends, services, and products offered by the boutique.
13. Actively participate in marketing and sales efforts, promoting our services and retail items to guests.
Requirements:
1. High school diploma or equivalent.
2. Previous experience in a customer service role, preferably in the beauty and retail industry.
3. Excellent communication and interpersonal skills.
4. Strong organizational and multitasking abilities.
5. Proficient in using computer systems and point-of-sale software.
6. Knowledge of beauty services, skincare, and cosmetics is a plus.
7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
8. Professional appearance and demeanor.
9. Flexibility to work part-time shifts, including weekends and holidays.
How to Apply:
If you are interested in joining our team as a Front Desk Receptionist, please send your resume to contact@lashandskincosmetics.com or call 617-221-6060. We look forward to hearing from you!
Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and expectations may be subject to change based on the needs of the company.
