1 year contract-to-hire (temp to perm) position for a corporate receptionist/concierge with 1-3 years' professional experience at a large, global firm to greet their guests, visitors and employees. The client expects to convert this candidate to become their FTE employee after a 1 year period as a contractor. Seeking an enthusiastic concierge with excellent communication skills! This is an excellent opportunity to build onto an early career in customer service and hospitality.
Location: One Design Center (the Innovation and Design Building) located at 23-25-27 Drydock Avenue, Boston 02110.
Hours: This position is onsite at the Design Center, 5 days a week, from 8am-5:30pm EST.
Pay: $27.60/hour W2.
Benefits: medical, dental and a Roth IRA plus we'll contribute up to $250/month towards the medical premium you select (multiple plans) in our Insurance Program.
Your status: You must be a US citizen, Green Card Holder or have an authorized visa for employment, and we do perform in-depth background screening.
To be considered please have the following experience and skills visible on your resume:
- 1-3 years' of prior front desk receptionist or commerical concierge experience
- Knowledge in using Microsoft Word and Excel.
- If you have used Microsoft Sharepoint, that's great.
- Minimum high school diploma or GED
- Good multi-tasking skills, recordkeeping and strong organizational skills
- Professional appearance and demanor - you are our guests' first impression of a global firm
- Energetic and detail-oriented and great customer service experience
- Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Maintain professional appearance of building lobby and reception area.
Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.
Coordinate with build space manager and ensure liability waivers are signed and recorded before entering the Tech center.
Receive/ distribute mail and perform shipping functions for facility.
Function as a liaison between event coordinators, customers, vendors, and visitors.
Support, manage visitor tours and function as an ambassador to event coordinators.
Create new access badges (all types) and assist visitors for meetings.
Ability to demonstrate excitement and pride to be part of the Concierge team.
Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner.
Manage card key access and/or photo ID system for building and grant access to employees.
Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.
Alerts Security or Facilities staff of any disturbances or potentially issues.
May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.
Coordinate taxi service, van service or contracted bus service for large meeting and events.
Assist with events for company within the Conference Business Center and executive conference room which include room reservation, meeting preparations, and planning.
Uses company intranet to look up employees’ contact information.
Communicate with employees on site-specific issues.
Generate purchase orders using Ariba and manage expense in concur.
Distributes all outbound mail in time for daily departure by courier or USPS. Manages international shipping function and becomes familiar with relevant shipping rules and regulations.
Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution.
Responsible for corporate transportation program which includes shuttles, Building parking, Garage Parking, and taxi service.
Apply ASAP as the hiring manager will be reviewing candidates the week of November 25th.
