Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Schedule appointments and manage service requests efficiently.
- Maintain accurate records of customer interactions and transactions.
- Provide information about our services and address customer concerns.
- Support the team with various administrative tasks as needed.
Qualifications:
- Previous customer service experience is required.
- Strong attention to detail and ability to work in a fast-paced environment.
- Basic computer skills, including proficiency in Microsoft Office.
- Experience in a family business is a plus.
- Excellent communication skills and a positive attitude.
Work Schedule:
- Ideal candidates can work 40 hours a week, but we are flexible and willing to accommodate fewer hours for the right candidate.
About Us:
Master Chimney is a family-owned business dedicated to providing exceptional chimney repair and maintenance services in the Greater Boston area. As we gear up for our busy fall season, we’re looking for a friendly and detail-oriented Customer Service & Phone Receptionist to join our team.
