Employee Spotlight (Technician): https://youtu.be/MXe3IcqbQw
Employee Spotlight (Inventory): https://youtu.be/bGhgNqLmN9M
Employee Spotlight (Customer Service): https://youtu.be/FGN4NSL5gzw
Employee Spotlight (Admin): https://youtu.be/7CpBXtV7stc
WIN-WIN-WIN
You win because of what we bring to the table. We win because we are looking to hire sharp-minded, motivated people interested in growth and a stable career. Our customers win because of our teamwork!
The Company
Lexington Alarm Systems has been a successful and stable company over the last 49 years. We continue to experience strong growth and are looking for a talented sales coordinator. This position is critical to our continued success in our installation department and offers stability and future growth within our organization. We are willing to train the right candidate who can display strong personal, communication, and customer service skills.
We are a growing security and life safety company that offers its employees great benefits, great environment, great culture, and an opportunity for growth and advancement.
Summary:
As a Customer Service Coordinator, you will have the responsibility to work with our customers who are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Coordinators are responsible for maintaining a high level of productivity in a fast-paced environment with expert-level multitasking capabilities.
Responsibilities:
Dispatch, scheduling and managing service routes
Handling various types of customer inquiry (phone, email, etc)
Uploading and Downloading of system control panels
Creating and Scheduling Service Tickets
Proactive Outbound service calling (as needed)
Residential and Commercial Service Contract Inspection scheduling
Commercial Fire Inspection Scheduling
Promoting excellence by providing a superior service experience to each customer
Handling a high volume of calls, answer and direct inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines
Requirements:
Minimum 3 years proven success working on high performance teams in fast-paced, results-oriented service environment
Excellent phone and customer relationship skills
Proven experience developing service solutions derived from problem analysis, good judgment and customer focus.
Working knowledge of computers and contact management/customer service tracking software
Passionate about creating excellent customer experiences and building both internal, and external relationships; good team player
A self-starter and results oriented with the ability to see multiple tasks through to completion
Demonstrates a high degree of integrity and professionalism
Excellent written and verbal communication skills
Organized and detail oriented
Associated Tasks
Handling customer requests as the need arises
Scheduling customer requests
Manage incoming emails
Proactive outbound calling as needed
Low battery / power signals
Trouble condition signals
Phone line trouble conditions
Communication fail conditions
System activations
Overseeing the Schedule
Make sure the schedule is geographically efficient on a daily basis
Make sure service tickets are appropriately assigned skill-set wise
Make sure the correct time allotment is scheduled for all tickets
Making sure customers are aware if a technician is running ahead/behind schedule
Reaching out to technicians’ midday to check in and support them however necessary
Assisting technicians with any challenges that occur during the course of the day
Required Education and Experience
High School
Physical Demands:
No heavy lifting required
Position Type and Expected Hours of Work:
Full time
Monday through Friday
9:00AM – 5:00PM
40 hours weekly
Travel:
No travel is expected for this position
Benefits
100% paid health care for individuals along with family plans
100% paid dental Insurance for individuals along with family plans
Vision Insurance
Pet Insurance
401k and company match
Vacation Packages
Sick Time
100% paid short-term and long-term disability plans
Company paid Life insurance
We believe in being local, providing exceptional quality, service and having a reputation as being the best.
