We are looking to hire a Customer Service Representative for a temp-to-perm position. The role involves managing customer communications, processing orders, and providing administrative support. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, and the salary range is $55,000 to $65,000 based on experience.
The ideal candidate should have strong communication skills, be comfortable using Microsoft Office, and have some familiarity with ERP systems like JobBOSS. Training will be provided if needed.
Leading CNC manufacturing and assembly organization delivering precision-engineered components. State-of-the-art facilities and focus on customer satisfaction ensure products meet the highest performance standards. With strong systems and a customer-centric approach, we are a trusted leader in the industry.
Position Summary:
We are seeking a versatile Customer Service Representative to manage a wide range of responsibilities, including customer communications, order management, and administrative support. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate will be a proactive problem-solver dedicated to ensuring a positive customer experience.
Customer Communication & Support
Serve as the primary point of contact for customers via phone, email, and in-person
interactions.
Address customer inquiries promptly and professionally, providing accurate information
on products, orders, and services.
Assist in resolving customer issues by coordinating with internal teams and following up
to ensure satisfaction.
Order Management & Coordination
Support processing customer orders, quotes, and changing requests efficiently and
accurately using ERP software. (Training provided)
Collaborate with production, quality, and shipping teams to ensure timely order
fulfillment.
Monitor and communicate order status updates to customers proactively.
Administrative Support & Documentation
Maintain accurate records of customer interactions, orders, and issues within JobBOSS
ERP.
Prepare and distribute customer reports, invoices, and shipping documents as needed.
Support management with administrative tasks, data entry, and report generation.
Continuous Improvement & Feedback
Gather customer feedback and report recurring issues to management for process
improvements.
Contribute to improving customer service processes and efficiency.
Participate in team meetings to share insights and develop solutions for enhanced
customer experience.
Qualifications & Skills:
2+ years of customer service experience, preferably in a CNC manufacturing or technical
environment is a plus.
Strong verbal and written communication skills.
Preferred Experience with ERP software, preferably JobBOSS
Experience using Microsoft Office Suite, particularly Word, Excel, and Outlook
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks efficiently and adapt to changing priorities.
Why Join Us?
Be part of a customer-focused, innovative manufacturing team.
Opportunity to enhance customer relationships and impact business success directly.
Thrive in a dynamic environment with opportunities for professional growth
