Customer Service Representative
Garment Machinery Company, Inc. is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.
Responsibilities
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications
Do I have What it Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Disptaching Software is a plus.
Must be fluent in reading, writing and speaking English
