The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor.
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
Retail/customer service experience a plus
Good communication and people skills
Able to cross-sell and up-sell products and services
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 30+ pounds
Able to work 15-20 hours a week
Must be either notary certified or able to become notary certified (MA resident with no criminal record)
