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Overview
Get on the fast track to a more rewarding career with National Car
Rental and Alamo Rent A Car - teams that are committed to quality,
innovation, customer satisfaction and employee development.
We are a multibillion dollar industry leader that is rapidly expanding
and growing. At National and Alamo, exciting careers and opportunities
are made possible, because how far you go is really up to you. It's a
fast-paced, people oriented business that offers incredible earning
potential and performance-based promotions. Our philosophy is to
take care of our customers and employees first. We know if we do this,
success will follow - for both our company and our employees.
The Seasonal Kiosk Greeter provides superior, friendly, and efficient
customer service at time of rental using the company approved service
techniques. Pleasantly handles and resolves customer questions,
comments, and complaints while working face-to-face in airport
location. Performs all responsibilities with a focus on the wants and
needs of our customers and in accordance with our Quality Standards.
This seasonal position pays $14.50/hour. The required schedule is
Sunday, Monday, Thursday, and Friday from 7am-3:30pm and Saturday from
Noon-8:30pm. A 30 minute break will be given each day. The
maximum length of employment for this seasonal position is 150 days
within the seasonal window of May 1 - November 1, 2019.
Responsibilities
- Make eye contact and greet all customers; identify and attend to
customer by name, thank each customer at the conclusion of their
transaction.
- Answer customer questions and provide assistance based on each
customer's needs and requests, by brand. In some locations, which offer
both brands, this job responsibility requires keen understanding of the
differences between products and services offered by both.
- Ensure a pleasant, smooth and efficient handling of the return for
each customer by assisting in the exchange and return vehicle
processes; review rental parameters with all customers to ensure a
complete understanding of rates and service charges, verify return date
and time on the rental agreement is accurate and reviews all charges at
the time of vehicle return.
- Answer telephone in a friendly, helpful and prompt manner.
- Work on behalf of the customer and the company to resolve issues in a
fair and equitable manner to ensure continued customer loyalty.
- Maintain appearance of rental counters and customer areas to present
a neat, orderly and safe condition; ensure counter is stocked with
appropriate supplies to provide smooth and effective counter service.
- Assist customers within the queue to minimize any wait time and
provide the most efficient service possible.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have a High School Diploma or GED
- Must have a minimum of 6 months customer service experienceÂ
- Must have basic computer skills
- Must be authorized to work in the U.S. and not require work
authorization sponsorship by our company for this position, now or in
the future
- Apart from religious observation, must be able to work Sunday,
Monday, Thursday, and Friday from 7am-3:30pm and Saturday from
Noon-8:30pm
- Must be willing to accept this position as a temporary, seasonal
position lasting no more than 150 days within the seasonal window of
May 1 - November 1, 2019
To apply for this position, please CLICK
HERE
