Vacancy expired!
Reservations Center Service Specialist
Our growing Customer Service department seeks Travel Service Specialists in our High Volume Call Center centrally located in Bostons Financial District minutes away from South Station and major MBTA Stops. The successful candidate will receive 5-6 weeks paid training before transitioning to the Customer Service team. If you enjoy a challenging career in a fast past environment and our Customer Service focused apply today and Set sail for your career with Viking Cruises.
Job responsibilities
Handle inbound calls from consumers and travel agents who have reserved a Viking cruise but have not traveled
Identify callers needs and provide a solution
Make outbound calls and provide additional information as needed
Provide technical assistance to callers as needed
Effectively communicate policies and procedures
Maintain individual and team service quality goals
Experience and Knowledge
Call Center environment (minimum of 1 year preferred)
Strong customer service skills
Excellent verbal and written communication skills
Proven ability to provide clients with a first call resolution
Ability to develop strong client relationships and adjust as needed for each customer
General knowledge of world geography
Availability requirements
Evenings
Weekends
Holidays
Benefits:
Highly competitive compensation Plan
Pay differential for all hours worked when scheduled to work a closing shift
Great Medical/Dental/Vision Benefits
401k with company annual match
Paid Vacation
Paid Holidays
Gym Membership reimbursement
Transportation reimbursement
Travel and cruise rewards
Discounted theatre tickets, theme parks and movie tickets and more
About Viking
Viking was founded in 1997 with the purchase of four ships in Russia and is now the leader in river and small ship ocean cruising. Designed for discerning travelers with interests in science, history, culture, and cuisine, Chairman Torstein Hagen often says Viking offers guests the thinking persons cruise as an alternative to mainstream cruises. In its first two years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisures 2016 and 2017 Worlds Best Awards. Viking currently operates a fleet of 63 vessels, offering scenic cruising on rivers and oceans around the world. By 2023 the company will operate 10 930-guest ocean cruise ships and will be the largest small ship ocean cruise line. In addition to the Travel + Leisure honors, Viking has also been honored multiple times on Condé Nast Travelers Gold List as well as recognized by Cruise Critic as Best Overall Small-Mid size ship in the 2017 Cruisers Choice Awards, Best River Cruise Line and Best River Itineraries, with the entire Viking Longships® fleet being named Best New River Ships in the websites Editors Picks Awards
This position is located in Boston, Massachusetts only local candidates will be Considered
Viking Cruises is an equal opportunity employer
Apply for this position here: https://vikingcruises.recruiterbox.com/jobs/fk0j8si?source=
