Lasell Village is a unique life plan community with education at its heart, located on the beautiful campus of Lasell University in Newton. We are a caring and vibrant community home to more than 225 residents in independent living apartments, supported living studios, and a 5-star skilled nursing and rehabilitative facility.
We are seeking a Welcome Desk Associate who is customer service driven and interested in working with our wonderful residents.
Per Diem Position Only
BENEFITS:
Free parking
On-going training & development courses
Amazing workplace culture of friendliness and teamwork
RESPONSIBILITIES:
Provide excellent Customer Service, be helpful and informative
Answer telephone; determine nature of the call and direct caller to appropriate individual or department in a pleasant manner
Limited driving of residents in company vehicles required
Support mail services, including the receiving, shipping, and delivery of packages.
Monitor Carepoint Alarm system and respond appropriately to alerts
Give directions/information to visitors, guests, and residents
Receive requests within the facility and locate personnel
Maintain confidentiality of all resident care information to assure resident rights are protected
Receive inquiries and release information in accordance with established policies and procedures
Maintain lost and found items
Report suspicious persons/information to supervisor immediately
Receive and follow staffing schedule/instructions from your supervisor and as outlined in our established policies and procedures
Enforce parking policy
SPECIFIC EDUCATION/VOCATIONAL REQUIREMENTS:
Must possess a high school diploma
Valid driver’s license with a good driving record
Customer service experience preferred
JOB SKILLS:
Ability to make independent decisions when circumstances warrant such action
Good general computer skills, such as Outlook®, Word®, and Excel®
Strong organizational skills, detail-oriented
Thrive in a team environment and work well with others
Ability to be creative in meeting customer’s needs
Always demonstrate professionalism and courtesy when conversing with staff, residents, family members, visitors, and the general public
Cheerful demeanor and professional phone manners.
Lasell Village considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment with Lasell are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs (e.g., Covid-19, Flu) if needed.
Lasell Village is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, the color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran’s status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.
We are proud to be listed as an Age-Friendly Certified Employer.
Job Type: Per Diem
Pay: $20.60 per hour
