Help Desk Tier II

Help Desk Tier II

04 Apr 2022
Massachusetts, Boston, 02108 Boston USA

Help Desk Tier II

Vacancy expired!

Location: Boston, MA

The Judge Group has a new opportunity for Help Desk Engineer. This position is responsible for supporting end users on a variety of technical issues, working with the Helpdesk team and be the second tier of support on any helpdesk request or problem. This position will report to the Helpdesk Manager. The scope of responsibility for this position not only covers the aspects of Helpdesk, but also interoperations with Network Administrators and End Users.


•Prior experience with supporting remote workforce.

•Experience administering users in active directory and in Office 365.

•Experience with the Microsoft Windows 10 Operating System and Office products.

•3-5 years of helpdesk experience with increasing responsibilities.

•Strong understanding of the difference between local and cloud (Hosted cloud, hosted email vs local) environments.

•Experience troubleshooting and supporting LANs, WLANs, WANs, and networked devices such as printers and scanners.

•Experience providing support for handheld devices including Windows Mobile, Apple, and Android.

•Familiarity with firewall and router setups and configurations.

•Familiar supporting remote workforce and troubleshooting those computers connectivity while maintaining Windows patches and Antivirus.


•Experience with supporting the Microsoft Office Suite of applications.

•Experience supporting Office 365 application and Azure.

•Experienced in SharePoint and overall knowledge of Databases.

•Experience supporting remote devices using Intune MDM in Office 365.

•Experience with Server 2016 and 2019.


This job and many more are available through The Judge Group. Find us on the web at

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.