Please apply here: https://forms.gle/L2m5ubLPLJ3Gh8Pw8
Hello! We are Butternut Bakehouse, a bakery serving charming, rustic handcrafted pastries.
We are a community-centric, small-batch bakery that is growing and expanding our team. We are seeking passionate front of house team members with a love for independent cafés and an eagerness to cultivate a creative, fun, and consistent café environment.
The position is for our second location in Belmont Center, at 49 Leonard Street, right off the 74 and 75 bus lines, and the Belmont Commuter Rail Stop on the Fitchburg Line.
Our Front of House team members at Butternut are the first faces neighbors see when they are greeted at the café The team welcomes customers, takes and fulfills food and drink orders, makes and serves drinks, and keeps a clean and well-stocked workspace. As a Shift Leader, you will help oversee daily operations with the primary goal of creating a positive and memorable customer experience.
A successful applicant is friendly, outgoing, and will have customer service and leadership skills from previous experience, attention to detail, and be a proactive, community-oriented team player. Barista skills are a plus!
Responsibilities
This is a part time role, with the opportunity to grow into full-time, and Assistant FoH Manager.
A Shift Leader supports the FOH Manager and Cafe Manager in leading the Front of House operations. As a Shift Leader, you will help oversee daily operations with the primary goal of creating a positive and memorable customer experience.
Opening, service hours and closing managerial responsibilities include, but are not limited to:
Serving customers - taking orders, packing orders, preparing beverages
In absence of the FOH or Cafe Manager, oversee daily service operations and supervise staff while ensuring service and food quality, cultivating relationships, making decisions, and resolving issues
Assume shared responsibilities of the FOH team including opening & closing, orders/front counter support, holiday preparation, farmer’s markets, etc.
Build relationships with guests/customers/neighbors/vendors
Demonstrate and exhibit guest relationship best practices, responding to inquiries and complaints as needed
Act as a role model to uphold service, product quality, and cleanliness standards are being met, including safe handling, rotation, and monitoring of food & drink
Support in conducting weekly inventories (coffee, tea, paper goods, etc.)
Support in receiving and putting away orders
Handle cash from daily register operations
Assist with communication across kitchen and FOH staff to ensure proper flow of service, order coordination, and guest satisfaction
Meet with management as needed for planning and coordination
Assist in organizing the holiday seasons in a prioritized and effective manner, coordinating with management team
Assist managers with administrative tasks as needed
Staff training support responsibilities include:
Lead by example in proper execution of all service standards & protocols
Be a resource to answer team member’s product-, standard-, and systems-related questions
Help maintain a healthy work environment and uphold staff morale aligned with our mission, vision, and values
Assist in training staff on food, beverage, and hospitality
Provide feedback on training materials to help managers keep them up to date, relevant, and effective
Qualifications
We are looking for somebody capable, responsible, respectful, and able to confidently step into the bakery as a leader.
A successful Shift Leader is naturally self-motivated, and moves with a sense of urgency, adapting to the needs of the tasks or situations at hand.
Have a positive attitude
Treat everyone with respect
Have a passion for hospitality & the role cafes play in communities
Have barista experience
Exhibit a desire to learn, and demonstrate enthusiasm for leadership
Work in a clean and organized fashion with attention to detail
Work as a team while being open to direction and feedback
Be able to deal successfully with multitasking and be comfortable in a fast-paced work environment
Compensation and Benefits
Competitive hourly pay based on experience | $20 - $22 per hour, plus cash tips earned for service hours
Free drinks, and select pastries, on shift
Employee discounts
Paid time off
Educational and professional development opportunities
Health, Vision, and Dental Benefits
COVID-19 Safety Measures
Butternut Bakehouse requires all employees to be vaccinated against COVID-19. Due to cyclical surges in COVID-19 cases, we also have an adaptable mask policy and under certain conditions will require wearing a mask on shift.
