Counter Staff

Counter Staff

01 Oct 2024
Massachusetts, Boston, 02108 Boston USA

Counter Staff

Our front of house team members welcome and care for our loyal and lovely guests. Counter team members will have a working knowledge of all Blacker’s products, serving delicious cakes and pastries, operating the point-of-sale register, putting orders together and keeping a clean and organized workspace. We expect our front of house team members to:

-Engaging, warm, and welcoming communication skills and presence

-Have a passion for and deep knowledge of our menu, our cake and pie offerings, and genuine hospitality

-Have a desire to help where needed and work as part of a team

-Have flexibility to work a variety of shifts, including some holidays, afternoons/evenings

Summary of Counter Team Members’ Primary Responsibilities

-Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our space and engaging with them throughout their experience

-Determine guests' needs by asking questions and sharing product knowledge

-Has comprehensive knowledge of all Blacker’s products

-Takes guests’ orders using our point-of-sale system/register

-Executes all Blacker’s product and packaging standards

-Maintains clean and well-stocked prep stations

-Actively maintains and supports cleanliness and visual/brand standards

-Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures

-Other duties as assigned

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Job Details

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