Cambridge Naturals is seeking part-time and full-time Customer Service Specialists to join our team! Cambridge Naturals is an equal opportunity employer committed to assembling a diverse, broadly trained staff. Immigrants, BIPOC and members of underrepresented groups are strongly encouraged to apply. For the full job description or to apply, please visit: https://cambridgenaturals.bamboohr.com/careers/4
We are seeking a candidate who has the following qualities:
Knowledge of and/or deep interest in natural health and wellness, and specifically looking for candidates that have a strong background in Supplements and/or Bodycare
Self-motivated
Friendly and engaging
Effective communicator
Enjoys working in teams and collaborating
Passionate about retail and customer service
Detail oriented and organized
Can multi-task and ‘wear many hats’
Computer-savvy. Competence with point of sale software is a plus.
Community-oriented and passionate about building a better world
Is available to work morning, evening and weekend shifts
Can lift boxes up to 30lbs
Responsibilities/Activities
- Perform Excellent Customer Service
- Ensure that every customer is provided with an excellent experience (friendly, approachable, helpful attitude and demeanor) and that they (to the best of our abilities) find the products they are looking for.
- Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
- Learn each section of the store floor in order to be able to direct customers to the right area to find what they’re looking for.
- Listen to customer and actively promote our products to meet the customer’s particular needs.
- Front and face systematically through each section as directed by the manager, cleaning shelves when needed.
- Accurately placing all products from carts/boxes onto store shelves for sale
- Perform closing staff duties as scheduled/needed.
- Take out trash and recycling
- Sweep and clean sales floor after close
- Ensure store is neat before leaving for the night
- Help front and face shelves for the morning
- Proactively communicate with manager to ensure daily tasks are completed.
- Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
- Ensure that all sections of the store appear neat, clean and organized.
- Provide register coverage, handle transactions with accuracy and maintain a clean and organized register area.
- Proficient use of required applications on a daily and weekly basis including: Basecamp, BambooHR, Paychex Flex, WhenIWork, and Zoom.
For the full job description or to apply, please visit: https://cambridgenaturals.bamboohr.com/careers/4
