Nuvia Dental Implant Center, a growing dental implant center, is looking for an outgoing Office Administrator (which we call our Care Coordinator) to join our team in our beautiful Wellesley location. We provide implants and full mouth restorations to our patients, literally changing their lives. An exceptional patient experience for every patient is our top priority.
At Nuvia, our Care Coordinators are reliable, problem solvers with excellent communication skills. They have the ability to leave a lasting impression with our patients and help them to feel at ease.
Hours are full time, Monday-Friday 40hrs a week.
Competitive pay with ample room to grow!
At Nuvia we pride ourselves in the satisfaction of our teams and believe if they are well taken care of, in turn, they will take great care of our patients.
Benefits
Medical, Dental, Vision, Life,
Long/Short Term Disability Insurances
Paid Training
Paid Time Off
Paid Holidays
Paid Parental/Bereavement Leave
401k match
Employee Assistance
Job Responsibilities:
Cultivating the patient experience
Appt flow management
Account management and billing
Collecting and processing payments
General administration for the center
Collaborate and contribute to the team
Connect with each patient, show compassion and understanding
Positively represent Nuvia
Background in Medical/Dental is helpful but we will train the right candidate
Be proactive and provide solutions for patients
Quickly pick up on new tasks, ask questions when needed
A day in the life of a Care Coordinator at Nuvia:
Opening Center, setting patients and teams up for a successful day
Communicate effectively with patients and manage expectations
Engaging with patients and offering them a "white gloved" experience
Remind patients of appointments and follow up when needed
Schedule appointments and walk patients through next steps
Answer phone calls, open mail, organize the office
The biggest challenge of this position is juggling multiple patients and projects at once. The ability to keep calm and stay organized is crucial for this position.
This is a support position, success in this position would be defined by a great experience for every patient. Each member of the team should feel supported by the Care Coordinator and you know you are winning when the administrative functions of the Center run like a well-oiled machine.
Our team members are as diverse as the patients we serve, building special connections with them throughout their journey with us is one of the many benefits of this position. Imagine being part of a team that gets to give patients their confidence back through a brand new smile, we get to do it every day! We are eager to invent, find new solutions to problems and develop new processes. At Nuvia, we have a culture of excellence while still collaborating well as a team. We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service.
If you feel like you would be a good fit with our culture and like the idea of changing people's lives, apply today! We look forward to meeting you. Please apply: https://nuvia.bamboohr.com/hiring/jobs/904
