Porter Service - Boston Logan International Airport - Part Time
$18 - $19 / hour
In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.
Multiple positions available
Ideal candidate will be able to work a flexible schedule
Weekly hours will average 20 – 30 hours a week
Availability must include weekends and holidays
BENEFITSfor Part-Time Hires
Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
BASIC JOB FUNCTION
Ensure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, and the customer experience.
KEY RESPONSIBILITIES
Greet passengers and offer assistance with luggage at entrances, check-in counters, baggage claims and drop-off areas.
Load, unload, and transport luggage using carts.
Ensure luggage is handled safely and delivered to the correct location.
Report any lost, damaged or suspicious luggage immediately.
Assist passengers with specials needs, including the elderly or disabled.
Provide directions and information about airport facilities, gates and services.
Check airport monitors to ensure flight is on time and/or delayed.
Maintain communications with operations and management team.
Comply with airport security and safety regulations.
Additional duties as assigned by management.
SKILLS
Motivating, developing, and coordinating with other employees.
Managing one's own time.
Technologically adept and receptive to learn computer-based reporting tools.
Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
Ability to stay poised and professional in high pressure situations.
Capable of focusing on the “Big Picture” rather than immediate short-term effects.
Willingness to work flexible hours, including weekends and holidays.
Receptive to criticism and feedback from your team to improve the operation.
High degree of integrity and self-discipline
Strong physical stamina: ability to lift heavy luggage (up to 70lbs).
Monitoring/assessing performance of yourself, to make improvements or take corrective action.
Good communication and interpersonal skills.
Previous experience in customer service, hospitality, or baggage handling a plus.
QUALIFICATIONS
Computer and Smart Phone proficient
Cash control experience preferred
General knowledge of vended service products preferred
Must be at least 18 years of age
Excellent customer service and verbal communication skills
CERTIFICATIONS/LICENSES
Ability to acquire and maintain a BOS Airport Security badge with a Customs seal
PHYSICIAL REQUIREMENTS
Lift and/or carry 50 lbs
Push/Pull 75 - 100 lbs
Walk and stand for duration of shift
Work in seasonal weather conditions out of doors
Experience
Preferred
Previous experience in customer service, hospitality, or baggage handling a plus
Cash control experience
General knowledge of vended service products
Licenses & Certifications
Required
Airport Badge
Skills
Required
Cleaning
Customer Service
Communication
Computer
Time Management
Flexibility
Collaboration
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required
Self-Starter: Inspired to perform without outside help
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
