Customer service/ clinical support

Customer service/ clinical support

26 Jul 2024
Massachusetts, Boston, 02108 Boston USA

Customer service/ clinical support

JOB SUMMARY: Seeking a mature responsible person to welcome patients to the practice, in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent.

2. Experience in medical practice preferred, but not needed.

3. Bilingual Portuguese speaking is a plus.

ESSENTIAL SKILLS AND ABILITIES:

1. Excellent customer service and communication skills.

2. Ability to work as a team member.

3. Motivation to succeed.

4. Empathetic personality giving attention to patient’s needs and concerns.

5. Strong organization with attention to detail.

6. Respectful treatment of patients and co-workers.

RESPONSIBILITIES:

1. Assist Physician's Assistant in clinics

a. Checks patients in, greeting everyone in a pleasant and professional manner.

b. Evaluates chart data to verify all information has been received, completed, and signatures obtained.

c. Enters all new patient demographic information into the computer.

d. Willing to travel to satellite locations.

2. Administrative

a. Calls new patients to confirm upcoming appointments and verifies information required of the

patient at the time of appointment.

b. Call no-show appointments; reschedules as needed.

c. Main support on multi line telephones.

d. Performs other duties as required.

e. Assists other front office personnel as needed.

Will train.

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