Position: Sales and Service Dispatch Manager
Location: 1600 Providence Highway, Walpole MA 02081
Employment Type: Full-Time
Work Schedule: Monday through Friday, Saturdays as needed
Pay Rate: Commensurate based on experience.
About Us:
1-800 Busy Dog Basement Technologies INC. is the premier basement waterproofing company in Massachusetts. Basement Technologies Construction Inc. is a growing construction business specializing in home renovation, structure repair, and water damage restoration. We are seeking a detail-oriented and proactive Accounting and Administrative Assistant to join our team. If you are well versed in accounting and have a strong administrative background, we want to hear from you!
Job Responsibilities:
Lead, mentor, and manage a team of call center representatives, ensuring high levels of performance, engagement, and job satisfaction.
Develop and implement strategies to improve call center processes, customer service quality, and operational efficiency.
Monitor and analyze call center metrics and performance data to identify trends, areas for improvement, and opportunities for growth.
Conduct regular performance reviews, provide coaching and training, and address any performance issues as needed.
Collaborate with other departments to ensure seamless integration of call center operations with overall business objectives.
Manage scheduling, staffing, and resource allocation to meet call center demand and service level targets.
Develop and maintain call center policies and procedures, ensuring compliance with industry regulations and company standards.
Handle escalated customer issues and provide resolution to complex problems.
Qualifications:
A College Degree in Business Administration, Management, or a related field (or equivalent work experience).
Proven experience as a Sales Dispatch or similar managerial role in a customer service environment.
Strong leadership and team management skills with the ability to motivate and inspire a diverse team.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in call center software and CRM systems.
Ability to analyze data and use metrics to drive performance improvements.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, high-pressure environment.
What We Offer:
· Competitive pay, based on experience.
· $60,000 - $70,000 + Bonus
· Benefits package including health and dental insurance.
How to Apply:
If you are ready to take the next step in your career and join a forward-thinking team, please submit your resume:
Call us at: 781-747-8837
