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Urban Property Management Corp., a full-service property management firm founded in 1983 and focusing exclusively on the management of condominium communities, seeks a Property Management Assistant to support the continued growth of our portfolio of residential properties in downtown Boston.
Property Management Assistant
The Property Management Assistant is responsible for delivering outstanding customer service and supporting the Property Management office to provide seamless day-to-day operations. The position is located in the South End of downtown Boston.
The successful candidate will be punctual and dependable; a flexible collaborator able to maintain effective communication among staff, clients and vendors; thrive in a fast-paced environment and adapt to innovation and changing technologies.
Essential Job Functions:
- Assist the Service Department Manager - coordinate vendor and service staff activities to facilitate building maintenance, repairs and emergencies; manage walk-in activity and assist or direct vendors and clients as required; notify residents of future service disruptions; order or create building signage.
- Assist the Client Services Manager with client needs related to building access and security; coordinate resident moves, distribute moving policies and welcome packages, collect new resident contact information and vendor certificates of insurance.
- Assist the Property Management team with projects and communication as needed.
- Maintain the integrity of the Log-It-Out secure key system. Log out keys to vendors and follow up for return of keys daily. Manage inventory of keys, fobs and garage remotes for resale to unit owners, and order replacement inventory. Program fobs and garage remotes into building access systems.
- Answer multi-line telephone system, take accurate messages, transfer calls, and follow up with callers when required.
- Prepare written correspondence; respond to general inquiries via phone, email, US Postal or fax.
Skills, Qualifications and Experience:
Strong oral and written communication skills
Ability to maintain a calm, courteous and professional demeanor under pressure
Organized and detail oriented with a high degree of accuracy
Effective time management skills, the ability to multi-task and remain flexible to meet changing priorities
Self-directed, complete projects with limited supervision; provide analysis and recommendations
Computer literate, working knowledge of email, spreadsheets, scheduling and presentation software, working knowledge of Microsoft Office Suite (Outlook, Word, Excel).
Positive can-do attitude; open to feedback regarding continued growth and development.
An analytical mind, comfortable with numbers and problem solving.
Intellectually curious, self-starter willing to take initiative.
The ability to maintain the utmost level of confidentiality.
Previous experience in real estate, condominium management or hotel administration
Bachelor’s Degree or equivalent experience preferred
Working Conditions:
100% in-person in-office, downtown Boston, MA (no remote work).
Salaried position, with expectation to work 40 hours per week on average.
Monday through Friday, 8-hour shift.
Competitive salary and benefits including:
Paid time off
Medical, vision and dental insurance
401K retirement plan with employer match
Tuition reimbursement
Professional development assistance
Flexible spending plan
