Job Description:
Atlantic Cycles on Nantasket Ave in Hull is seeking a Bicycle Service Technician (full or flexible part-time) to join our growing team. Our ideal candidate will have a passion for bikes and a commitment to learning and delivering exceptional service to our customers. We are open to a range of expertise levels and we are willing to train the right person. As a key member of our team, you will be responsible for a variety of duties including but not limited to:
Key Responsibilities:
1. Comprehensive Bike Repairs: Demonstrate expertise in diagnosing and repairing bikes of all makes and models, including specialized areas such as hydraulic brakes, electronic shifting, ebikes, and suspension systems.
2. Parts Identification and Sales: Utilize your knowledge and expertise to identify the correct parts for customers' needs and recommend appropriate solutions, ensuring customer satisfaction.
3. Service Writing: Effectively communicate with customers to assess their service needs, write accurate service tickets, and provide estimates for repairs.
4. Inventory Management: Collaborate with the parts buyer to plan and manage service shop inventory, ensuring adequate stock levels and timely replenishment of parts.
5. Service Shop Operations: Take ownership of service shop operations, including organizing workflow, prioritizing tasks, and maintaining a clean and organized work environment.
Qualifications:
Experience working on bikes with a willingness to learn and be trained on a range of bikes and components.
Strong communication skills with the ability to listen to and understand customer needs.
Proven track record of reliability, punctuality, and attention to detail.
Self-starter with the ability to work independently and as part of a team.
Demonstrated commitment to ongoing learning and professional development.
Ability to multitask and prioritize in a fast-paced environment.
If you are passionate about bicycles, possess the skills and characteristics we are looking for, and are excited to contribute to our team, we encourage you to apply. Join us in providing exceptional service and helping our customers enjoy the ultimate cycling experience!
About Atlantic Cycles
Atlantic Cycles is a fast growing bike shop founded in 2023 that carries Trek, Electra, Aventon, Rad, and EBC. Known for its customer service and inviting atmosphere, Atlantic Cycles is a fun place to work where employees can grow with the company. You will work on Park Tool power lifts and have access to the complete array of tools and a flexible schedule.
