Administrative Tasks:
- Answering Phones: Handle incoming calls, take messages, schedule appointments, and answer client inquiries.
- Greeting Clients: Welcome clients as they arrive, check them in, and inform the relevant staff members.
- Appointment Scheduling: Manage the salon’s booking system, schedule appointments, and send reminders to clients.
- Managing Correspondence: Handle emails and other communications, such as client feedback or inquiries.
- Record Keeping: Maintain client records, including contact information, appointment history, and payment details.
- Inventory Management: Track office supplies and order as needed, and assist with stock levels for salon products.
Financial Duties:
- Processing Payments: Handle transactions, issue receipts, and manage the cash register or point-of-sale system.
- Financial Records: Keep track of daily sales, prepare financial reports, and assist with payroll if required.
- Banking Duties: Deposit cash and checks at the bank, manage petty cash, and balance accounts.
Customer Service:
- Client Communication: Follow up with clients about their experience, handle complaints or issues, and offer solutions to improve customer satisfaction.
- Promotions: Assist with organizing and promoting special offers or new services.
- Sales: Promote and sell salon products, and assist clients with product inquiries.
Operational Support:
- Staff Coordination: Assist with scheduling staff shifts and ensuring adequate coverage for busy times.
- Meeting Coordination: Help organize staff meetings, take minutes, and distribute them to the team.
- Maintenance Oversight: Coordinate with service providers for salon maintenance, cleaning, or repairs.
Marketing and Social Media:
- Social Media Management: Post updates, manage salon social media accounts, and engage with followers.
- Marketing Support: Help design and distribute marketing materials, such as flyers or digital campaigns.
- Client Outreach: Send newsletters or special promotions to clients via email or text.
Compliance and Legal Duties:
- Policy Enforcement: Ensure staff follows salon policies, such as those related to client interactions or social media use.
- Licensing and Documentation: Keep track of necessary licenses and certifications for the salon and staff.
These duties help keep the salon running smoothly and enhance the overall client experience.
