We are a high-tech company that develops high power microwave, millimeter wave and terahertz systems for nuclear fusion, dnp, nmr, and epr spectroscopy. We are looking for IT support professionals based in MA with vision and ambition to join our staff and help us expand our high-tech market while providing technical assistance to users.
Responsibilities:
Analyze customer issues, identify the cause, and document the problem.
Work with IT systems, helping to install, configure, and maintain computer setups.
Install and configure hardware and software: Set up new hardware and software, and install updates.
Identify and fix hardware and software issues.
Educate users on how to use new software or hardware.
Keep track of computer system performance and report issues.
Maintain network configuration, user accounts, and server and router health.
Respond to requests for help by phone, email, chat, or in person.
Keep records of hardware and software updates.
Create operation instructions and other reference materials for users
What We’re Looking For:
An associate’s degree or higher in computer science or a related field.
1-2 years of experience in a tech support role, or a similar job.
A good understanding of computers, software, and hardware.
Technically proficient with the latest versions of Windows Server, MS SQL and troubleshooting these products
Strong problem-solving skills and the ability to work well with others.
Great communication skills and a helpful attitude.
An eagerness to learn and grow in IT.
Experience from internships or entry-level IT jobs is a plus.
Basic knowledge of networks and systems, such as servers, routers, and firewalls, is helpful.
