Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Under the general administrative supervision of Clinical Director supervises and performs all aspects of the administrative duties within assigned clinic. Location : 25 Libby Street, Brockton, MA Department : Plastic Surgery This is a full time position and requires 40 hours per week. Responsibilities:
Conduct training for new office administrative staff.
Provide educational support to all office administrative staff.
Act as liaison for all administrators at the assigned clinic and work in conjunction President of Operations, Director of Administration, Clinical Director and Billing Office, to ensure with Vice all administrative and billing issues are resolved.
Perform trouble shooting and problem-solving support to all administrators at the assigned clinic.
Implement office administration policies and procedures.
Ensure efficient and effective patient flow, as well as a high level of customer service at all times with a focus on patient satisfaction
Facilitate and coordinate quality patient care, which may include direct contact with patients, families and other departments.
Develop, implement and maintain proper scheduling and staffing levels
Supervision of all assigned staff
Investigate and resolve administrative and/or patient problems professionally and diplomatically.
Conduct interviews; provide and/or coordinate training of new employees.
Coordinate educational activities and evaluation of performance related to patient care
Provide all direct reports with regular feedback, both positive and constructive, and work with Practice manager to complete annual performance evaluations.
Ensure proper communication flow through the daily huddles within their unit.
Monitor and maintain the Lean Balanced Scorecard within the office
Coach the staff to use of suggestion system and problem solving sheets within the team.
Monitor, audit and maintain records with respect to payroll, absentee and vacation requests for all direct reports.
Monitor condition, safety and effectiveness of the physical environment
Perform other duties as required
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned
Required Knowledge and Skill:
To perform this job successfully, an individual must be able to meet expectations relative to the purpose of the position and perform each primary responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, education, experience, and/or ability to perform this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.
Education/Experience/Licenses/Technical/Other:
Education: High School degree. Minimum 2-3 years billing and collections experience in a medical clinic.
Experience (Type & Length): 1-3 years of supervisory or management experience preferred. Strong communication skills. Ability to work independently, set priorities, and problem solve. Healthcare experience preferred.
Certification/Licensure:
Software/Hardware: Avanced knowledge of Meditech. Medical billing course certification/program. Computer proficiency and working knowledge of MS Office.
Other:
