Job Title: Level 2 Desktop Technician Job Duration: 12 Months Job Location: Cambridge, MA Top 3-5 Requirements:
Solid Win7 and Win10 Understanding
Service Now Ticketing System experience.
Experience supporting hardware attached to lab instruments.
System Refresh experience
VTC and O365 experience (Teams/OneDrive)
Job Description:Responsibilities:
Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs.
Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s PC support (Primary and Lab computers); provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients.
Will be required to load base image on PC’s; Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems, both local and network printers.
Responsible for all work in progress assigned to ensure completion of incidents and tasks, and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
Skills:
Must enjoy solving a wide variety of problems on a continual basis.
Skills and experiences with the use of technology in a business environment, including exposure to Hands on Support, Lab Instrument Support, data networks, and application environments.
Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications.
Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools.
Troubleshooting experience; referencing knowledge articles; working with team and other IT staff members; meeting and talking on the phone with vendors to solve issue and install hardware/software.
Qualifications:
Associates Degree in Computer Science or related discipline: at least seven or more years of experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; wants to ownership and pushes to learn environment and tools being used for support
Work Schedule: Monday to Friday-Reg Business hours • Does this position offer the ability to work remotely on a regular basis or is it an on-site role? No Interview Process • First round: 30 MS Teams video with HM • Second round: MS Teams Video with HM and a couple of members from the team • Is there anything that may prevent you from conducting interviews in a timely manner (i.e. vacation, business travel, etc.)?: No
About Us Established in 2004, SPECTRAF ORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of “human connection,” defined by our branding tagline NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
