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HOP Energy is looking for extraordinary people that enjoy being on the telephone, solving problems and making a difference. If you have the desire and passion to work for a great company, enjoy working in a fast-paced team environment, want to work part-time, then we want to hear from you. Join us and you'll be inspired to discover your own mix of professional advantages and personal rewards.
Job Responsibilities: · Provide superior customer service by responding courteously and accurately to all inquiries in a professional manner. · Solve problems and forward complex issues to the next level when necessary and appropriate. · Resolving conflicts and negotiate amicable resolutions · Document relevant customer interactions · Customer contact, communication and retention · Interpreting documents and explain contract options · Perform administrative and clerical duties as assigned by Customer Care Manager. · Special Projects (Outbound calls) · Additional duties as defined by the Customer Care Manager.
Job Qualifications: · Previous customer service and call center experience required. · Excellent verbal, written and telephone communications skills are required. · Strong computer skills essential · Attention to detail and problem-solving skills · Ability to tactfully handle stressful and difficult situations · Ability to multi-task · Excellent negotiation skills · Ability to work independently · High School diploma or equivalent is required · 2-4 years of college or equivalent business experience is preferred.
