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Barista/Front Of House Position
Position Summary:
Provide exceptional service by delivering a great experience to our customers in terms of attitude, atmosphere, and quality. This includes friendly and informative interactions and a strong sense of attentiveness to provide a memorable cafe and retail experience.
Duties & Responsibilities:
- Provide a friendly atmosphere by greeting each customer as they walk in the door.
- Customer service must be upbeat, authentic and attentive. The shop is a destination for chocolate loving tourists and locals and we expect impeccable service to be given.
- Prepare coffee and tea with acute attention to our standards of quality.
- Maintain product knowledge regarding all coffee, tea and food items and stay up to date on menu changes and accurately communicate product information to customers. Respond to questions, orders and allergy concerns.
- Properly handle and maintain all coffee brewing equipment.
- Operate POS system accurately and efficiently for customer transactions, process credit card transactions and make change.
- Work at an efficient pace to get tasks done: ring up customers, prepare their drinks and/or box up their items efficiently and with care. We expect that our front of house person always looks for tasks that improve the cafe environment and the customer experience. These may include: cleaning, re-stocking, wrapping chocolate, or other ongoing packaging tasks.
- Educate customers as they ask questions to ensure that they understand the concept of bean-to-bar chocolate and what distinguishes us from other chocolate companies. You will become familiar with the process of chocolate making at Chequessett Chocolate, from the work we do sourcing cacao to making a finished bar of chocolate.
- Maintain high standards of cleanliness throughout the café by ensuring that tables, floors, windows, shelves and doors are clean and meet new sanitation regulations.
Education and/or Experience Requirements:
High School Diploma or General Education Degree (GED) preferred.
Qualifications:
Former barista experience is a plus. If you have third wave experience or extensive food experience, starting wage is higher.
- Excellent interpersonal and customer service skills. Ability to work in a fast paced environment with a positive attitude. We are seeking someone with an attention to detail, patience, flexibility, ability to work on your feet all day, friendly personality, warm smile and a sense of humor!
- Great at multi-tasking and prioritization. Ability to make basic guest service and business decisions. Ability to continue to learn and grow by setting personal goals. Flexible and able to work in other work areas as needed.
- Applicant should be passionate about food. Craft chocolate and coffee knowledge helpful!
