Business Intelligence Technical Operations Specialist

Business Intelligence Technical Operations Specialist

02 Nov 2021
Massachusetts, Dedham, 02026 Dedham USA

Business Intelligence Technical Operations Specialist

Business Intelligence Technical Operations Specialist

Salaried/Direct Hire Position - Dedham, MA


The purpose of this position is to act as a hands-on technical role within the Decision Services group and team of Business Intelligence Developers, Programmer Analysts, and other data engineering staff to design and implement the infrastructure to support best practices in software and reporting development and BI infrastructure operations.


  • Design, develop, program, test, install, configure, and maintain specialized BI technical operations, tools, and applications

  • Work with the team to educate and support consistent use of these capabilities

  • Ensure these production systems are maintained and/or monitored:

    • QlikView, QlikSense, Qlik GeoAnalytics, and Qlik Nprinting servers (on premise and Health Catalyst cloud)

    • Microsoft SQL Server Reporting Services

    • Microsoft Power BI

    • Tableau

    • NetSafe (Interbit software) downtime reporting solution

    • Meditech schedulers for NPR and M-AT

    • Enterprise Data Warehouse activities monitoring and alerting, including

      • SSIS

      • Azure Data Factory

      • JAMS

    • Selected Health Catalyst operations jobs and utilities

  • Design and implement (by installing and configuring the necessary software) an integrated version control strategy:

    • Implement and manage a workable strategy using GitHub for all SQL-based reporting

    • Manage In4BI Platform Manager for Qlik apps

    • Develop a reports repository for Meditech reports

    • Integrate with the Data Engineering team's use of GitHub in development of the Enterprise Data Warehouse

  • Champion our team's use of JIRA and Confluence to help us follow an effective agile development cycle

  • Design an efficient process to ensure end user problems are reliably managed by improving our use of the Help Desk system

  • Document and educate team members on how to use these systems effectively


  • Strong oral and written communication skills

  • Strong interpersonal skills; ability to interact with internal staff

  • Organization and prioritization skills to execute assignments and adjust to changing priorities

  • Demonstrate ability to execute on and develop project plans

  • Ability to summarize complex information and concepts and clearly communicate up to Senior Management

  • Intermediate understanding of analytical processing and complex clinical and business functions and procedures that their BI Developer and Programmer Analyst colleagues support

  • Intermediate understanding of data modeling, SQL, and ETL

  • Bachelor's degree in computer science, operations management, computer engineering or a related field of study from an accredited college/university


  • Four plus years data management experience such as Business Intelligence Developer, Data Governance, Data Quality and/or Master Data Management

  • Six Sigma (Green or Black) Belt certification, or Lean Training a plus

  • Software: Data Governance & Quality tools; Initiate, MS SQL Server and Data Quality Services and Master Data Services

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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