EASTHAMPTON Grocery Shift Leader Full-time River Valley Co-op staff
members are all empowered ambassadors for our cooperative's mission of
creating a just marketplace that nourishes the community. Position:
GROCERY SHIFT LEADER Full-time 35-40 hours. Requires open availability,
including evenings and weekends. Status: Reports to Grocery Manager
Supervises Grocery Team Pay Level: IV, non-exempt. Location:
Easthampton, MA Purpose: To provide support to the Grocery Manager and
Assistant Manager with supervising department closing shifts; to ensure
department operational goals are met during shifts to meet goals for
sales, margin, labor expense, and customer service; and to act as a
supervisor in the absence of managers. Responsibilities STOCKING &
REPLACEMENT ORDERS Assist customers with product questions, promptly,
friendly, and courteous manner, referring them to other staff when
necessary. Lead customers to the product whenever possible. Offer
suggestions for purchases and ways to use products. Offer tastes and
samples. Help customers place/pick up special orders. DEPARTMENT
OPERATIONS Pull short-dated or low-quality items, record and dispose of
them following established procedures. Keep retail cases, coolers,
receiving, and storage areas in clean, sanitary condition, meeting
health department standards. Participate in periodic inventory counts.
Monitor cooler and freezer temperatures. Advise the Grocery Manager of
equipment repair or replacement needs. Assist with receiving as needed.
Check deliveries for damage, quality, and accuracy, and follow up on
discrepancies. Rotate deliveries into storage. SUPERVISION & LEADERSHIP
Set work priorities and direct staff, including break schedule, to
ensure productivity. Ensure customer service standards and expectations
are met by all staff. Ensure food safety practices are adhered to.
Ensure safe, efficient, and effective equipment use by staff. Facilitate
good communication between all shifts for operational excellence and
good department teamwork. Act as a point person for conflict resolution
during shifts. Fill holes in the staff schedule when needed. Assist with
on-the-job training and support the development of staff. Participate in
hiring, training, and evaluations of department staff when requested.
Qualifications Supervisory experience preferred. Experience in a retail
environment. Excellent customer service skills. Excellent communication
skills, with a focus on positive and productive results.
Demonstrated/proven ability to follow through on commitments. Organized,
and attentive to details. Ability to lift 75 lbs. Ability to stand for
long periods. Ability to work in a cold, wet environment. Manual
dexterity with hazardous equipment. Ability to give clear instructions.
Regular, predictable attendance; flexible availability including nights,
weekends, and early morning.
