DescriptionJOIN THE CHC FAMILY!Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.Under the general supervision of the Optometry Clinical Manager, the Optician is responsible for dispensing spectacles and other optical aids, to both adults and children, working with prescriptions written by CHC Optometrists and outside prescriptions. This position advises and assists patients with various types of lenses and spectacle frames, including style, weight, and color.Responsibilities include:
Assist patients in the selection of eyeglass frames.
Choose appropriate lens materials for eyeglass prescriptions.
Accurately measure interpupillary distances
Accurately measure segment heights for multifocal lenses
Recommend and/or choose, when deemed appropriate, lens add-ons such as non-glare lenses or photochromics.
Ability to adjust eyeglasses and perform minor repairs such as replacing nose-pads.
Bill for services including lens materials, repairs, and dispensing of eyeglasses using the EMR.
Verifies order data entry, compares Rx to original Rx provided from the doctor assuring all information entered in the system is accurate. Completes proper order filing procedures, including filing the order using the EMR.
Takes measurements, assures correct frame selection for Rx power, reads prescriptions on the lensometer, timely notification of product readiness and advancement of the order in the system: including received, notified, and dispense of each job and proper handling of all money related transactions.
Adheres to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs.
Work is of medium demand; may include walking, standing, reaching, stooping, and handling of instruments while assisting
Near visual acuity to select glasses, fit glasses, measure for eyeglasses, and use a computer.
Understanding that patient care is a team effort that involves clinical and non-clinical staff interacting with patients.
Demonstrate understanding and commitment of the health center mission.
Demonstrate understanding and commitment to the established CHC Values and Standards
Perform other job-related duties as required.
Minimum Qualifications:
High School Diploma or GED required.
Active Optician License
NCLE Certified preferred
Previous experience preferred.
Bilingual in Spanish preferred
Computer skills for accurate data entry
Demonstrated interpersonal relationship skills.
Demonstrated written and verbal communication skills in English.
Demonstrated ability to work and multitask in a fast-paced office environment.
Demonstrated ability to provide excellent customer service.
Benefits:
401k
Generous vacation and personal time for eligible employees
Sick time
Medical, dental, and vision insurance
100% paid Life insurance/AD&D
100% paid Long-Term Disability
Employee Assistance Program (EAP)
Discounts on travel and entertainment!
Discounts on cell phone service, computer purchases, and more!
College Tuition Rewards/CMEs
Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)
EyeMed Vision Care Program
Accident & Cancer Insurance
Educational development reimbursement
Discounts on - gym membership, travel & entertainment tickets, electronics, and more!
Work schedule is typically Monday - Friday, 8:00am to 5:00pm (with some flexibility). No nights or weekends required!QualificationsSkillsPreferred
Accurate Data Entry: Intermediate
Bilingual (Spanish/Eng.): Intermediate
EducationRequired
High School or better
Licenses & CertificationsRequired
Optician
