CAREGIVER SUPPORT & RESOURCE CENTER SUPERVISOR Full Time Greenfield, MA,
US Requisition ID: 1073 Salary Range: $48,000.00 To $55,500.00
Annually CAREGIVER SUPPORT & RESOURCE CENTER SUPERVISOR LifePath is a
mission-driven, collaborative, and community-focused human services
agency seeking to hire a supervisor for our Information and Caregiver
Resource Center (ICRC) and staff. The Caregiver Support & Resource
Center Supervisor oversees staff who are responsible for answering
telephone calls, greeting visitors, and providing information about
services available to older adults, people with disabilities and
caregivers. The Supervisor provides clinical and administrative
oversight of staff working closely with the program Director to ensure
high quality customer service. This is a 85-90% in-person role in our
Greenfield office. At LifePath this role is called the Information and
Caregiver Resource Center Supervisor, or ICRC Supervisor. Join our
caring and compassionate team! The Caregiver Support & Resource Center
Supervisor is a full-time (35 hr/wk), hybrid role based in Greenfield,
starting pay range is $48,000 - $55,500 commensurate with experience.
We offer excellent benefits including medical, dental, vision, life
insurance, 401k, HRA, FSA, EAP, and generous paid time off! Interested
in joining the LifePath team as our Caregiver Support and Resource
Center Supervisor? Please submit a cover letter and your resume.
LifePath is deeply committed to the principles of equity, diversity and
inclusiveness. Minorities, women and candidates with disabilities are
encouraged to apply. EOE/AA QUALIFICATIONS: Bachelor's Degree and
previous supervisory experience preferred or at least five years of
experience working with older adults and people with disabilities with
increasing responsibilities. Must have: strong leadership and
supervisory skills; demonstrated oral and written communication skills;
team building skills; practical application of critical thinking and
problem solving skills; precise record-keeping abilities; excellent time
management skills and strong organizational skills; knowledge of
community resources or how to find them; computer proficiency and
ability to train staff in use of prescribed software; and exemplary
customer service skills. Must have a valid driver's license and
insured, reliable transportation. Must be: available to work between the
hours of 9:00 a.m. and 5:00 p.m.; available to travel to off-site
meetings in and out of the service area; able to occasionally work
outside of scheduled hours when position demands. Download of company
provided applications and use of personal cell phone and data required.
ESSENTIAL FUNCTIONS - DUTIES & RESPONSIBILITIES: Provide appropriate
support, supervision, evaluation, performance management, development
and direction to assigned staff. Cultivate and maintain positive,
collaborative, effective relationships with direct reports, colleagues,
peers, consumers and community partners. Oversee operational procedures
and compliance in accordance with LifePath protocols and EOEA
regulations including but not limited to: information and referral
process, documentation standards, quality assurance, program data
management and reporting. Provide office coverage as needed. Answer
calls and process referrals when the call volume is high. Ensure staff
have access to up-to-date and comprehensive information of available
resources for older adults, caregivers and individuals with
disabilities. Provide consultation, training and access to community
resource information to LifePath staff and community partners. Attend
and participate in trainings and meetings as required. Assist the ICRC
Program Director in overseeing the operations of the department.
