Mortgage Servicing Specialist

Mortgage Servicing Specialist

02 Mar 2021
Massachusetts, Marlborough, 01752 Marlborough USA

Mortgage Servicing Specialist

Mortgage Servicing Specialist

Chelmsford or Marlborough

Direct hire

The Mortgage Servicing Team Member is responsible for ensuring the input, auditing and maintenance of all mortgage data.

Essential Functions:

Answer incoming phone calls, as part of a phone queue, to address member questions and requests.

Input and book all mortgages on the servicing platform, quote and accept payoffs, and respond to various member servicing inquiries and requests.

Perform file maintenance duties including, but not limited to: discharge research and preparation, loan corrections, subordinations, credit disputes, research GL variances, and loss draft processing

Complete assigned service requests within the established department timeframes and effectively communicate with members as needed.

Assist and support functions for loan boarding and preparation of documents for loan sales.

Process department inbound correspondence receive through e-mail, fax or standard mail.

Perform support functions to ensure all closing and post-closing processes are complete.

Ensure compliance with all applicable state and federal laws and regulations.

Perform other job-related duties as assigned by Managers(s).

Job Competencies:

Applied Learning



Decision Making/Problem Solving

Quality Orientation

Work Standards


Customor/Client Focus

Planning and Organizing


Education and Experience Requirements:

High School diploma or equivalent

1-3 years mortgage or related experience

Additional Eligibility Requirements:

Technical skills (word, excel, outlook etc.)

Professional written and verbal communication skills

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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