Client Care Specialist

Client Care Specialist

01 Apr 2024
Massachusetts, Natick, 01760 Natick USA

Client Care Specialist

Boston West Veterinary Emergency and Specialty located in Natick, MA, has a part time opening for a Client Care Specialist to join our team. About the Role: Our Client Care Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively and with empathy. Responsibilities:

Welcome our clients in a friendly, helpful, and compassionate manner

Prepare and review documents and medical records accurately and completely

Educate and advise clients regarding Boston West Veterinary services and practices 

Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.

Process admissions and discharges accurately; schedule follow up appointments as necessary

Process invoices and payments accurately; educate clients in alternate payment options

Update and maintain client/pet records and files in accordance with Boston West Veterinary legal requirements

Manages pet insurance claims from initiation to completion 

Assist with other administrative duties such as scanning, faxing, emailing

About You:

Previous experience in, and passion for, delivering exemplary client service.

Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.

Superior interpersonal skills and be able to develop and maintain positive working relationships with others.

Support team members in reaching common goals.

Listening and responding appropriately to the concerns of clients and team member.

Demonstrate proficiency in computer skill

Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.


Friday & Saturday

Varied hours, options are below:

10a - 10p

12p - 12a

2p - 10p

2p - 12a


$18 - $22 pending knowledge and experience

Physical Requirements:

Ability to lift up to 25 pounds.

Ability to stand for up to 10 hours a day.

About Us: Boston West Veterinary Emergency and Specialty's mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We encourage and empower our technicians to utilize their skills, have input into case management and patient care, think critically, work autonomously, further their knowledge and education, and pursue specialty certification if so desired.

Ethos Veterinary Healthis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Powered by JazzHR

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