This is a 6 month contract to hire in Norwell MA - ON SITE Top Skills' Details
6 months + of experience supporting Apple devices (iPhones/iPads)
Attention to detail/following instruction
Willingness to learn - potential for role to expand into troubleshooting down the line
Description:This customer is seeking a Level 1 technician to join their Mobile Support team. There are nearly 20,000 devices (iPhones and iPads) within the environment that are all company provided and supported on a MDM system. The ideal candidate will have prior experience supporting Apple Devices and strong attention to detail.The Level 1 Mobile Support Technician will be responsible for mobile issues that are escalated from the service desk. They will receive ticket requests via ServiceNow so ticketing system understanding will prove very useful. There will also be project work affiliated with this role, for example due to an acquisition they are about to begin a project of imaging and deploying 300 iPads.Skills:Mobile, Ios, MDM, mobile device management, application support, Microsoft Office, O365Top Skills Details:Mobile,Ios,MDM,mobile device managementAdditional Skills & Qualifications:Apple Store or Geek Squad experience would be great as there is an innate understanding of how Apple's mobile devices function as well as common issues that stem from thatExperience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
