The HR Generalist responds to employee relations matters and counsel managers on employment law, performance management, and best practices for effective employee relations. The incumbent effectively balances advocacy for the employee and stewardship for the organization. The incumbent will provide HR support for 200 employees in a multi-state environment while mitigating risk and aligning with various business objectives.HR Generalist Include but are not Limited to the Following: ConsultationProactively partners with leaders to address high volumes of complex performance and conduct issues, providing guidance to minimize risk and protect the business.Coaches managers on effectively identifying and distinguishing between performance deficiencies and behavioral concerns, while ensuring consistent, compliant resolution strategies aligned with established disciplinary process.Counsels on how to provide constructive feedback, write effective disciplinary actions, and provide clearly written objectives and performance evaluations.Partners with the National Service Center representatives on internal investigations as well as complex personnel issues.Educates managers regarding the spirit and intent of laws, regulations, and company policy.Support and counsel on employee wellbeing concerns as they arise.Remains current in applicable state and federal employment laws.Complaint ResolutionInvestigates employee complaints of policy violations recommending resolutions to key stakeholders.Handles issues with diplomacy and tact demonstrating patience, care for the individuals involved, and creative problem solving.Service ExcellenceProvides excellent customer service through effective resolution of issues.Establish and maintain credibility throughout the organization and ensure strict adherence to confidentiality and sensitivity in handling all aspects of private data and confidential matters.Ensures appropriate case details are documented and communication to appropriate business leaders.Participates in policy, process, training, and communications-related employee relations activities.Performs other duties as assigned.Process ManagementLead and oversee core HR processes, including employee onboarding/offboarding, engagement initiatives, retention and turnover analysis, and the annual performance management cycle.Administer and monitor compliance-related programs.Ensure consistent implementation of HR policies, procedures, and best practices across the organization and maintain compliance with all applicable federal, state, and local employment laws.Ensure adherence to National Service Center (NSC) standards to promote a safe and compliant workplace.HR Operations SupportData Management & Integrity: Maintain accurate employee records & input personnel changes within the HRIS (OracleHCM). Complete basic system audits and data checks to ensure information is clean and correct.Reporting & Analytics: Pull and distribute standard and ad-hoc reports to provide data for trend analysis & to drive business decisions.Employee Communication: Draft and email company-wide announcements, policy updates, and deadline reminders to staff.
