Please E-Mail resume.
South Coast Laundry, Inc is EXPANDING and currently looking for additional office receptionist, intake, billing assistant for full time permanent position. This is a Monday Thru Friday position 8:30am to 4:30pm.
Duties include answering phones, working directly with clients and agencies. This position requires someone that communicates well with consumers, has listening skills that demonstrate understanding and accurate interpretation of others’ concerns, motivations, and behaviors.
Demonstrates critical thinking skills and good judgement in making decisions, solving problems, and continuously analyzing practice and/or work processes.
Demonstrates the ability to work effectively within the context of a team. Willingly meets team needs by assisting co-workers.
Utilized outstanding customer service skills when receiving phone calls regarding our service.
Handle daily incoming calls, faxes and emails, data entry responsibilities and processed accurate information into our online software.
Work with data entry methods to accurately track driver’s delivery and communicate with consumer’s estimated time of arrival.
Compile new consumer and new employee information and forward to appropriate staff.
Provide outstanding customer service with exceptional ability to remain calm and understanding when dealing with consumer.
Attend to client complaints and resolve issues promptly.
Managed the day-to-day calendar by scheduling delivery appointments, resumptions, and cancellations.
Contact Consumer prior to deliver service and explain services and policies to consumers.
Mail companies services/policies to new consumers.
Responding to all customer/case managers inquiries in a polite and timely manner.
Organizational skills in keeping intake files to keep accurate records and find important information quickly.
Coordinate daily with Shift Leader to fulfill consumer’s needs.
Communicate daily with drivers regarding following day route schedules.
Print necessary sales slips to assure drivers collect payment on private customers.
Type Memos, Correspondence, and Agendas when needed.
Assist Clint Advisor on consumer overages.
Time management skills to prioritize and complete a side variety of tasks throughout the day.
Demonstrate sound judgement and discretion in handling confidential information/HIPPA regulations.
Uses telephonic and electronic communication according to company’s policy and customer service guidelines.
Adhering to company policies, safety and employment standards.
Other duties assigned by the President and Operations Manager.
Qualifications
High School Diploma or equivalent.
2+ years’ clerical experience prefered.
Great interpersonal skills with individuals of all ages including excellent verbal and written communication.
Well versed in managing multiple line phone system and handling multiple incoming calls.
Able to handle difficult clients tactfully.
Skilled Organizer.
Exceptional knowledge of computers and relevant software applications.
Proficient in all Microsoft applications including word and excel and Google sheets.
Paid Vacations, Yearly raises, Paid Sick days, Retirement plan.
