Job Title: Customer Service Sales Agent
Company: CJ Environmental
About CJ Environmental:
CJ Environmental is a leader in the metal refining industry, specializing in the recovery and recycling of precious metals. We serve clients nationwide with honesty, transparency, and top-tier service. As we continue to grow, we’re seeking a dynamic Customer Service Sales Agent to join our team—someone who can build relationships, negotiate effectively, and close deals that bring value to both the customer and our company.
Position Summary:
This is not your average customer service role. As a Customer Service Sales Agent at CJ Environmental, you’ll act as both a trusted advisor and a skilled negotiator. You’ll handle inbound inquiries and generate outbound outreach, guiding clients through the refining process, providing quotes, and negotiating to drive revenue and long-term loyalty.
Key Responsibilities:
Respond to customer inquiries via phone and email in a professional, knowledgeable manner
Explain our metal refining process, pricing models, and service benefits
Negotiate rates, volume, and contract terms to secure new business and retain clients
Proactively follow up on quotes, past clients, and inbound leads to close sales
Maintain accurate CRM records and sales documentation
Collaborate with operations and logistics teams to ensure smooth customer onboarding and processing
Consistently meet or exceed sales targets, conversion rates, and customer satisfaction metrics
What You Bring:
1–3 years of experience in sales, customer service, or account management
Strong negotiation and closing skills—you're confident talking numbers and terms
Excellent communication and interpersonal abilities
Detail-oriented, organized, and comfortable multitasking
Experience with CRM systems and basic business software
Familiarity with the metal refining or recycling industry is a plus—but not required
A results-driven attitude with a focus on relationship building
What We Offer:
Competitive base salary + performance-based bonuses
Paid time off and holidays
Training and mentorship from industry experts
Growth opportunities in a stable, values-driven company
