Description We are in search of a Help Desk Analyst I to join our team situated in Taunton, Massachusetts. In this role, you will be tasked with a variety of responsibilities related to the maintenance and troubleshooting of our IT systems, with a focus on user support, hardware management, and system updates. We are offering a contract to permanent employment opportunity. Responsibilities include: Onboarding new staff members by assigning them to email, phone, and security systems Managing the setup of cell phones, including assigning usernames and passwords Troubleshooting any issues that arise with laptops, desktops, and cell phones Managing updates to internal phone system directories and devices Assisting with minor computer wiring updates and imaging computers Utilizing various skills including Android Development, Cisco Technologies, and Citrix Technologies to perform tasks Employing Microsoft, Active Directory, and Apple Devices skills to manage computer hardware and configuration management Utilizing skills in Deployments, Basic Troubleshooting, Ticketing System, and Desktop Hardware to ensure smooth operations Using Cisco Voice Over Internet (Voip) for effective communication within the team. Requirements Possession of a minimum of 1 year of experience in a similar role Proficiency in Android Development Familiarity with Cisco Technologies Knowledge of Citrix Technologies Ability to work with Mac Computers and Microsoft tools Experience with Active Directory Proficiency in handling Apple Devices Understanding of Computer Hardware Expertise in Configuration Management Experience with Deployments Ability to conduct Basic Troubleshooting Knowledge of Ticketing System Familiarity with Desktop Hardware Experience with Cisco Voice Over Internet (Voip) Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
