Company DescriptionDynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiencesJob DescriptionAs a Data Analytics Consultant II, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business. Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:
Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetings
Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues
Additional responsibilities include working with our team to improve process, identify training gaps and share ideas
Qualifications
Minimum Requirements:
Bachelor’s degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required.
3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
Preferred Requirements:
Experience in data driven analysis - excellent at working with, understanding, analyzing data
Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
Operates with a customer first focus
Proven ability to work under pressure and to handle multiple conflicting priorities
Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
Thinks proactively and tries to develop solutions rather than wait for an answer
Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
Expectation : all Insights team members are expected to travel at least 1 time per year for annual team meetings. Employees Can Work Remotely Within the United Sates with residence 45 miles distance outside of local office.
Additional InformationDOE, annual salary of $75K - $90K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location. All your information will be kept confidential according to EEO guidelines.All your information will be kept confidential according to EEO guidelines.We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.
