IT Systems Engineer

IT Systems Engineer

02 Nov 2021
Massachusetts, Waltham, 02451 Waltham USA

IT Systems Engineer


  • Administration of Windows environment for the company

  • Adhere to SLA's and agreed upon response times. Document common help requests and solutions. Work to solve root causes of recurring problems.

  • Responsible, along with your team, for responding quickly and appropriately to help requests, work may include supporting remote users and international sites.

  • Support various applications by effectively troubleshooting problems and working with other IT team members.

  • Effectively communicate with management and teammates in all stages of work.

  • Support IT staff in maintaining, administering, and enhancing the global network infrastructure

  • Prepare and regularly update training and on-boarding documentation for end-users, HR and IT staff.

  • Work with the IT team to maintain a high level of availability, stability, and performance for all systems.

  • Assist in maintaining software licensing and hardware inventories.

Must Have Experience:

  • Strong interpersonal skills; must be a team player.

  • Strong experience with Active Directory, specifically understanding group policy, remote access administration, and terminal services

  • Understanding of business and technical process interrelationships is critical.

  • Understanding of systems and troubleshooting system issues is required.

  • Understanding Powershell scripts

  • Understanding of Exchange Online

  • Strong verbal and written communication skills. Demonstrated proficiency in technical writing is required.

  • Strong understanding of TCP/IP networking and VOIP understanding is required

  • Previous experience with firewall and router configuration at a multi-site level is required

  • Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.

  • Three to five years of experience working at a Engineer level is required

  • Eight plus years of working in IT is required

The Ideal Candidate

  • Experience with Virtualization Technologies (VMWare & Hyper-V) is a requirement.

  • Expericence managing AWS or Azure is a requirement.

  • Experience with Fortinet and HP networking products is a plus.

  • Experience in an engineering role with networking, server, and workstation hardware is a plus.

  • MCSE certified, VCP, and other relevant certifications.

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