Administration of Windows environment for the company
Adhere to SLA's and agreed upon response times. Document common help requests and solutions. Work to solve root causes of recurring problems.
Responsible, along with your team, for responding quickly and appropriately to help requests, work may include supporting remote users and international sites.
Support various applications by effectively troubleshooting problems and working with other IT team members.
Effectively communicate with management and teammates in all stages of work.
Support IT staff in maintaining, administering, and enhancing the global network infrastructure
Prepare and regularly update training and on-boarding documentation for end-users, HR and IT staff.
Work with the IT team to maintain a high level of availability, stability, and performance for all systems.
Assist in maintaining software licensing and hardware inventories.
Must Have Experience:
Strong interpersonal skills; must be a team player.
Strong experience with Active Directory, specifically understanding group policy, remote access administration, and terminal services
Understanding of business and technical process interrelationships is critical.
Understanding of systems and troubleshooting system issues is required.
Understanding Powershell scripts
Understanding of Exchange Online
Strong verbal and written communication skills. Demonstrated proficiency in technical writing is required.
Strong understanding of TCP/IP networking and VOIP understanding is required
Previous experience with firewall and router configuration at a multi-site level is required
Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
Three to five years of experience working at a Engineer level is required
Eight plus years of working in IT is required
The Ideal Candidate
Experience with Virtualization Technologies (VMWare & Hyper-V) is a requirement.
Expericence managing AWS or Azure is a requirement.
Experience with Fortinet and HP networking products is a plus.
Experience in an engineering role with networking, server, and workstation hardware is a plus.
MCSE certified, VCP, and other relevant certifications.
