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Description If you're looking for work as a Customer Service Representative, this position via Robert Half in the Retail field, situated in a dynamic, rapidly-changing call center, might be for you! We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. If you're looking for a long-term contract / temporary to hire engagement, and can work in Westborough, Massachusetts, this could be the Customer Service Representative position for you!How you will make an impactManage the fielding and sending of important written business correspondence
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Organize and route incoming telephone calls
Provide accurate, friendly customer service in a timely fashion Requirements - 2+ years of past relevant experience
Calendar Management experience required
Adeptness in Email Correspondence
Customer service experience desired
Foundational knowledge in VoiceMail System
Demonstrated knowledge of Price Quotes
VoiceMail Messages experience highly desired
Calendar managements and scheduling appointments experience
Strong Microsoft Office skills
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Supportive, positive attitude with a professional demeanour applied to all tasks
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong customer service and office administrative skills
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent verbal, written, and social skills
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
