Dental Receptionist
Taylor Street Dental
Springfield, MA
$22 - $26/hour DOE/E
Full time: M 7a – 3p, T 8:30a – 8:30p, W 8:30a – 6:30p, TH 11:30a – 8:30p, F (once a month, flex)
Benefits: Health, PTO, 401k with match
A well-established dental office located in downtown Springfield is seeking a full-time Front Office
Receptionist to join our team. The ideal candidate brings superior patient service and scheduling experience,
organizational skills and polished communication to provide general administrative and office support to our
dentistry team. Our front office maintains a concierge-level of service in a patient-first environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Offer superior patient service at all points of communication.
Greet patients warmly (by name) and alert appropriate staff of patient arrival.
Answer and route calls; take messages.
Schedule and confirm appointments accurately.
Adjusts the schedule for maximum efficiency to reflect the doctor’s schedule while maintaining the best patient care.
Coordinate and execute patient referrals.
Verification of all insurance information and eligibility prior to patient appointments.
Support accounts receivable in an accurate and timely manner.
Build rapport with patients to promote the practice (ask for referrals and google reviews).
Maintain practice’s digital footprint, website and social media presence.
KNOWLEDGE, SKILLS AND ABILITIES:
Exceptional customer service skills.
Working knowledge of Practice Works and Open Dental software (preferred).
Maintains professional demeanor with both patients and colleagues.
Must be able to multitask in a busy office environment.
Organized self-starter and motivated problem solver.
Highly organized and energetic team player.
Clear and effective communication skills (both written and verbal).
Ability to work collaboratively with colleagues.
Applicable social media marketing skills.
EDUCATION AND EXPERIENCE:
High School Diploma or Associates (preferred)
2+ years of applicable dental or medical office experience
